Komoder UK - Frequently Asked Questions

1. How long does it take for my massage chair to be shipped from the day the order is placed?

KOMODER UK guarantees the delivery of the desired massage chair within 7-14 days from the booking date, if it is in stock.

2. How long does the warranty last?

Komoder products are fully guaranteed for 3 years. Depending on the number of requests and the technical problem, the intervention time is up to 1 week.

3. Where and how can I test the massage chairs?

There are two ways in which you can test a KOMODER massage chair:
In our London KOMODER Showroom, under the careful guidance of our brand representatives.
The showroom is reserved for each person who is making an appointment for a private test session of maximum 2 hours.
To find out more, please visit Book an Appointment at Our London Showroom.

Testing the massage chair in safe conditions, under the careful guidance of our colleagues, upon delivery of product, with a free return policy of the massage chair if it is not suitable to your needs and expectations.

4. What is the weight of a Komoder massage chair?

Depending on the specific model, our massage chairs have a net weight ranging from 176 to 418 lbs (80 to 190 kg). To find out more, please visit Massage Chairs Dimensions.

5. What are the dimensions of a massage chair?

Depending on the specific model, our massage chairs have a width of 28-33 inches, a length/depth of 44-65 inches in the vertical position and between 66 and 86 inches in the Zero Gravity reclined position. The height may vary between 43 and 51 inches in the normal, vertical position.

6. How can I pay? What are the payment methods?

We offer several payment methods to make your purchase as convenient as possible.

1. Upfront by debit/credit card;
2. Upfront by bank transfer;
3. Credit card upon delivery;
4. Secured 3D online payment link;
5. Instalments;

For further information check out our financial options.

7. How does the scanning system work?

For most massage chairs, before the automatic massage begins, the rollers move for about 20 seconds and the system recognises the position of the shoulders in the massage chair. For top models, not only the position of the shoulders but also the height and weight of the user are recognised.

8. What is the difference between 3D and 4D massage?

For maximum tissue penetration and precise massage, 4D rollers give users a deeper tissue massage. These 4D rollers can rotate and reach different angles that 3D rollers cannot. In addition, in a 4D massage, the rollers can automatically accelerate or slow down to focus on tense muscles. The purpose of the 4D technology development was to make the massage chair more capable of reproducing the massage a therapist can offer. The massage intensity is relatively higher in a 4D massage chair (4 directions) than a 3D one (3 directions).

9. Where are the massage chairs manufactured?

The worldwide production of massage chairs is predominantly carried out in Asia, although it is crucial that the chairs are manufactured in accordance with the technology, materials, and design specifications specified by our company, conforming to European standards for the European market. Within the Komoder range, you will find massage chairs that are made in Japan, China, or Taiwan.

10. How can I clean the massage chair?

For cleaning the massage chair, we recommend using water or a non-alcoholic detergent. In addition, most of the upholstery components are detachable to make the cleaning process as easy as possible. The textile parts can be washed by hand at a temperature of 30 degrees. We advise that you disconnect the chair from the power supply for any cleaning procedure.

11. Can the KOMODER massage chairs be purchased in installments?

Each KOMODER subsidiary has its own installment purchase policy for both individuals and legal entities. We recommend that you contact your KOMODER sales representative for more information.

12. Does massage chairs have contraindications?

Generally, it is advisable to avoid using a massage chair in the following situations:

- Chronic inflammation of the joints
- Recent surgery
- Bone-related diseases (aggravated osteoporosis, distorted joints, joint dysfunction, or recent fractures)
- Severe heart or circulatory problems (doctor's consent is recommended)
- Malignant tumors, acute diseases
- Severe skin conditions or injuries or parts of the body under treatment
- Electrical medical devices (e.g. pacemakers)
- Pregnancy
- Minors (min 59 inches height, 88 lbs and under 14 years old);
- People with reduced cognitive-motor capacity can use the massage chair only with the doctor's approval and under supervision
The appliance has a heated surface, so people who are insensitive to heat must be careful when using the massage device. It is recommended to use it under supervision.

Therefore, if you have any of these conditions or are unsure whether your condition may be contraindicated, it is best to consult your current doctor or specialist who monitors your health, as they are your medical authority and know what is best for your health. We also recommend that you carefully read the device's user manual, which will allow you to use your device as accurately and efficiently as possible.

13. Do all KOMODER massage chairs have the "Zero Gravity" function?

Yes, all KOMODER manufactured massage chairs are equipped with the Zero Gravity function. Each product has at least one Zero Gravity position, and some models may have up to three Zero Gravity positions.

14. How do I know which massage chair is right one for me?

To choose the most suitable massage chair for you, a Komoder sales representative will consider several criteria:

- Your weight and height;
- The desired intensity level (soft, medium or strong);
- Your budget;
- The intended user(s);
- Any health issues you may have;
- Whether you plan to use it personally or for your business, for your employees;
- What you expect from the massage chair?

15. What happens if the massage chair breaks down? Guarantee? Service?

The UK KOMODER technical team will provide a guarantee after you have reported any problems with the use of your massage chair to the customer service department. Our colleagues will contact you as soon as possible and attempt to fix the problem on-site. If the issue cannot be resolved on-site, we will take the product for repair or exchange. The product reinstallation service is provided by Komoder at no charge. Komoder will not ask you to ship the product to a Komoder maintenance center if it has been purchased with a warranty. To find out more, please visit Support Services & Warranty.

16. Can we choose a delayed or fixed date delivery?

Yes, we can arrange a delivery of your massage chair beyond the estimated 14-day delivery time. However, delivering the chair on a specific date may incur significant logistical expenses. Despite this, we will make every effort to accommodate your request, but we cannot guarantee a fixed delivery date. To find out more, please visit White Glove Delivery Service.

17. Can we rent a massage chair? If so, what are the circumstances?

Yes, this is possible but it is subject to certain conditions. We kindly invite you to contact a KOMODER representative for further details and information.

18. How much energy does the massage chair use?

All KOMODER massage chairs are classified as A+ in terms of energy consumption. The power consumption of your product will range from 80 to 250W/h, depending on the model and the number of components such as engines, pistons, and air pumps running at the same time.

19. How long does the massage chair last?

Throught the warranty and post warranty KOMODER services, the life expectancy of a KOMODER massage chair is up to 8-10 years, under the normal usage condition. For exceptional usage conditions, we recommend contacting KOMODER representatives.

20. Would you consider price adjustments?

At KOMODER UK, we are committed to fair pricing policies and do not engage in unfair or dumping practices. We aim to provide the most competitive price-to-technology ratio for our products. Occasionally, we offer discounted prices for some models, and our offers are regularly updated, which may result in fluctuating product prices from month to month. Additionally, we run sales campaigns several times a year for a wide range of our models. We encourage you to subscribe to our newsletter to stay informed about the best offers available to our customers.

21. What are the side buttons on the massage chair for?

The quick control panel offers immediate access to several important functions, such as changing the Zero Gravity position, adjusting the backrest or footrest, selecting an automatic massage mode, and more, without having to navigate through the remote control menu.